What can I do if my PowerDVD does not work properly?
Regarding your problem, we suggest you try the following:
Update your DVD ROM firmware and driver
Update your VGA and sound card driver
Close other applications while playback
Lower the resolution and color depth to 1024*768, 16bits
Visit Microsoft website to download the latest version of DirectX Uninstall PowerDVD and then reinstall: (a) Start => Programs=> Cyberlink Power DVD (uninstall it) (b) Start => Run (keyin "regedit") => HKEY_Current_User => Software => Cyberlink => PowerDVD => delete the folder (c) Start => Run (keyin "regedit") => HKEY_Local_Machine => Software => Cyberlink => PowerDVD => delete the folder (d) Reboot (e) Install PowerDVD and patch file
If you have further questions, please send us the system files to analysis.
Cldma.LOG: Start => Programs => Cyberlink Power DVD => System Diagnosis => Diagnostic, then wait 1~2 mins while the Cldma.log file is being created
DxDiag.txt Start => All Programs => Accessories => System Tool => System Information => Tools => DirectX Diagnostic Tool => Save All Information => DxDiag.txt created